Terms and Conditions

By agreeing a design contract with HeklaDesign, you confirm that you are in agreement with and bound by the terms and conditions below.

Definitions:

The Client: The company or individual requesting the services of HeklaDesign.

HeklaDesign: Primary designer/site owner & employees or affiliates.

General

HeklaDesign will carry out work only where an agreement is provided either by email, telephone or mail. HeklaDesign will carry out work only for clients who are 18 years of age or above. An ‘order’ is deemed to be a written or verbal contract between HeklaDesign and the client, this includes telephone and email agreements.

Website Design

Whilst every endeavour will be made to ensure that the website and any scripts or programs are free of errors, HeklaDesign cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.

The website, graphics and any programming code remain the property of HeklaDesign until all outstanding accounts are paid in full.

HeklaDesign cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

Any additions to briefs provided will be carried out at the discretion of HeklaDesign and where no charge is made by HeklaDesign for such additions, HeklaDesign accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.

The client agrees to make available as soon as is reasonably possible to HeklaDesign all materials required to complete the site to the agreed standard and within the set deadline.

HeklaDesign will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner. eg. Any disputes re content/images that have been provided to us for inclusion on the site.

Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e If the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non payment will result in legal action being taken if necessary. Once full payment is received for a website, it is assumed that the project has been completed to the clients satisfaction and no refunds can be offered. We do offer free updates for a month after completion to allow for any final amendments that may be required.

Database, Application and E-Commerce Development

HeklaDesign cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

Any scripts, applications or software (unless specifically agreed) written by HeklaDesign remain the copyright of HeklaDesign and may only be commercially reproduced or resold with the permission of HeklaDesign.

Where applications or sites are developed on servers not recommended by HeklaDesign, the client is expected to provide or seek any information,additional software,support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the clients responsibility to provide a suitable testing environment which is identical to the final production environment.

The client is expected to test fully any application or programming relating to a site developed by HeklaDesign before being made generally available for use. Where “bugs”, errors or other issues are found after the site is live, HeklaDesign will endeavor (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief.

Compatibility

HeklaDesign will endeavor to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with the major web browsing software.

Web Hosting

Whilst HeklaDesign provides hosting, no guarantees can be made as to the availability or interruption of this service by HeklaDesign cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss. We do however 99.95% guaranteed uptime on our website hosting.

Website Optimisation

Due to external factors, such as changes to the way search engines rank websites, we cannot offer any guarantees regarding the position we will achieve for websites. The process of optimizing websites itself will bring in more traffic and hits and you’ll see visits increase to your site naturally. We cannot accept liablility for any change in rankings, or drop off in the position of your website due to changes in the algorithms of the search engines or the factors that they use to rank websites.

HeklaDesign reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial.

Payment of Accounts

A deposit is required from any new client before any work is carried out. It is the HeklaDesign policy that any outstanding accounts for work carried out by HeklaDesign or its affiliates are required to be paid in full, no later than 30 days from the date of the invoice unless by prior arrangement with HeklaDesign.

Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.

If accounts are not settled or HeklaDesign have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment, non payment can result in county court judgements (ccj’s) being added to the clients credit rating.

Following consistent non payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.

Your Privacy

We do not share or sell any of your details with third party companies, without your express permission and we will only email you or contact you about work related matters.

Latest Projects

Want to find out more?

Contact us today for a FREE no obligation quotation to design, develop or improve your website. Or if you would like to find out more about the other web services we offer clients.

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Client Feedback

Marcus Stone
Marcus Stone
2023-10-15
Hekla did an amazing job of producing a new website for us. Excellent and helpful communication and a quick fuss-free turnaround.
Sarah Smith
Sarah Smith
2023-05-04
5 star service! Responsive, provides regular updates, and delivers high-quality work. Highly recommended.
Jamie Price
Jamie Price
2023-04-15
Fantastic service, very attentive, professional and competent. Completely exceeded my expectations and designed everything without any hassle to my full and extremely fussy requirements! Very responsive and competitive pricing. Would not hesitate in using them again. Thank you so much.
J W
J W
2023-01-30
Absolutely first class assistance from HeklaDesign. They took on all the issues that we had with our table booking service at Blu-Fire and sorted them out in record time. Would highly recommend.
Pilot Jonno
Pilot Jonno
2022-07-09
Amazing service in producing some high quality product photographs. The team were great in making some sample images which we could refine prior to the final set being taken. The photographs were exactly what we wanted and were sent to us expeditiously to meet our project plan deadlines. I very highly recommend
The Decades Wedding band Wales
The Decades Wedding band Wales
2022-03-16
Fantastic service, accommodating and helpful.
Robert Beedham
Robert Beedham
2022-02-24
Excellent customer service from the start. I was listened to and they worked with me to get the perfect website. I can't recommend them enough.