Privacy Policy

Who We Are

hekladesign gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and law. This notice provides you with the necessary information regarding your rights and obligations, and explains how, why and when we collect and process your personal data.

Information that we collect

hekladesign processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than already specified in this notice.

The personal data that we may collect from you is: 

  • Name
  • Email Address
  • Telephone Number
  • Postal Address
  • Home Address

We collect information in the below ways:

  • Online forms
  • Website enquiries
  • Website visitors
  • Incoming emails
  • Incoming business enquiries
  • Contracts with clients

How we use your personal data 

hekladesign takes your privacy very seriously and will never disclosure, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw consent at any time.

The purposes and reasons for processing your personal data are as follows:

  • We collect your personal data in the performance of a contract or to provide a service using your preferred contact details
  • We process your personal data on behalf of a client in the performance of a contract or to provide a service
  • Monitor and maintain the security of our IT systems, internal and external networks
  • We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
  • We consider you have a legitimate interest in hearing from us for marketing purposes

Your rights

You have the right to access any personal information that hekladesign processes about you and to request information about:

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

Sharing and disclosing your personal information

We do not share or disclosure any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. hekladesign uses third-parties to provide the below services and business functions, however all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Safeguarding Measures

hekladesign takes your privacy seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:

  • Strong passwords for systems access
  • Firewall’s
  • Antivirus Systems
  • Regular security patches and system updates
  • Data backups
  • SSL
  • Data encryption
  • Data protection policies and procedures
  • Breach reporting policies and procedures

Consequences of not providing your data

You are not obligated to provide your personal information to hekladesign, however, as this information is required for us to provide you with our services/deliver your products/legitimate interests, we will not be able to offer some/all of our products or services without it.

How long we keep your data

hekladesign only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. Where we conduct any contracted business with you, we are required under UK tax law to keep your basic personal data (name, address, contact details etc) for a minimum of 6 years after which time it will be destroyed.

Data will be held for a shorter time where possible and we do not enter into a contract with you, other than where you have consented to us using your details for direct marketing, where we will keep such data until you notify us otherwise and/or withdraw your consent.

You can modify or remove consent at any time, which we will act on immediately, unless there is a legitimate interest or legal reason for not doing so.

Cookies and other technologies

As is standard practice on many corporate websites, the hekladesign website uses “cookies” and other technology to help us understand which parts of our websites are the most popular, where our visitors are going, and how long they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our page content. We use cookies and other technologies to study traffic patterns on our website, to optimise as well as to study the effectiveness of our customer communications. If, however, you’d prefer us not to store cookies, please disable cookies on your browser.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and click-stream data.

We use this information, which does not identify individuals, to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. hekladesign will not use the information collected to market directly to that person.

Lodging a complaint

hekladesign only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

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Client Feedback

Marcus Stone
Marcus Stone
2023-10-15
Hekla did an amazing job of producing a new website for us. Excellent and helpful communication and a quick fuss-free turnaround.
Sarah Smith
Sarah Smith
2023-05-04
5 star service! Responsive, provides regular updates, and delivers high-quality work. Highly recommended.
Jamie Price
Jamie Price
2023-04-15
Fantastic service, very attentive, professional and competent. Completely exceeded my expectations and designed everything without any hassle to my full and extremely fussy requirements! Very responsive and competitive pricing. Would not hesitate in using them again. Thank you so much.
J W
J W
2023-01-30
Absolutely first class assistance from HeklaDesign. They took on all the issues that we had with our table booking service at Blu-Fire and sorted them out in record time. Would highly recommend.
Pilot Jonno
Pilot Jonno
2022-07-09
Amazing service in producing some high quality product photographs. The team were great in making some sample images which we could refine prior to the final set being taken. The photographs were exactly what we wanted and were sent to us expeditiously to meet our project plan deadlines. I very highly recommend
The Decades Wedding band Wales
The Decades Wedding band Wales
2022-03-16
Fantastic service, accommodating and helpful.
Robert Beedham
Robert Beedham
2022-02-24
Excellent customer service from the start. I was listened to and they worked with me to get the perfect website. I can't recommend them enough.