FAQs

When deciding on the best route to take for a new website, branding, marketing or anything web related there are so many questions that need to be asked and answered, we have listed the most common ones to help you decide a little more on what you require, if your question is not answered here, please do not hesitate to contact us where we will be only too pleased to help.

Q: How long will it take for my website to be completed?

A: The duration for a new website to be completed is dependant on the size of website and if there are any deadlines to be met, if there are deadlines then we will endeavour to have it completed in the timescale agreed, common delays in website construction is waiting for images and text from the customer.

Q: Will we need to have a meeting to discuss the website design?

A: Not necessarily, most of our websites can be designed and built by purely email and telephone conversations, however for larger projects or for the more personal approach we can arrange face to face meetings to go through everything with you.

Q: What aftersales service do you offer?

A: Once your website is complete we don’t stop there, if you take out hosting with us we will constantly make sure the site is backed up, we will also be available for amendments, support and any other service we can offer so you get the best from your website.

Q: Where do I host my website after you have designed it?

A: You can have your website hosted by us, we offer website hosting at a very competitive price, we will also register and configure domain names for you to allow you to have professional email addresses.

Q: In what format should i supply words, images and keywords for my new website?

A: The best way to supply this is in digital format, anything that is paper based will not work well on any website, you can supply us with digital material by sending it to us by email or on a CD.

Q: Will my website be found on search engines?

A: We always write our websites with search engine optimisation in mind and make use of the major techniques to ensure your website is found where you want, we do offer an extra search engine optimisation service which includes a lot more SEO work.

Q: How do I update my website?

A: For updates to your website you simply need to contact us or submit a ticket using our CRM, every customer of ours is automatically given access to the CRM, if you have a content managed system (CMS) website you can update the content yourself.

Q: What is your guarantee that my website will always be available?

A: We have strict backup procedures in place and our web servers are guaranteed 99.95% uptime.

Q: I have a website of my own, can you update it for me?

A: Yes we can, simply contact us and we can discuss in more detail what changes you would like made, this process can all be conducted by phone or email.

Q: Do you redesign existing websites?

A: Yes we do, we enjoy taking tired and outdated looking websites and giving them a fresh new look.

Q: During a design how can I change things?

A: During the design stage we will send you concepts and status links so you can see how the work is developing, anything you don’t like simply let us know and we can get it changed before the work goes live.

If you have any further questions please contact us and we would be pleased to help!

Latest Projects

Want to find out more?

Contact us today for a FREE no obligation quotation to design, develop or improve your website. Or if you would like to find out more about the other web services we offer clients.

Contact Us

Client Feedback

Marcus Stone
Marcus Stone
2023-10-15
Hekla did an amazing job of producing a new website for us. Excellent and helpful communication and a quick fuss-free turnaround.
Sarah Smith
Sarah Smith
2023-05-04
5 star service! Responsive, provides regular updates, and delivers high-quality work. Highly recommended.
Jamie Price
Jamie Price
2023-04-15
Fantastic service, very attentive, professional and competent. Completely exceeded my expectations and designed everything without any hassle to my full and extremely fussy requirements! Very responsive and competitive pricing. Would not hesitate in using them again. Thank you so much.
J W
J W
2023-01-30
Absolutely first class assistance from HeklaDesign. They took on all the issues that we had with our table booking service at Blu-Fire and sorted them out in record time. Would highly recommend.
Pilot Jonno
Pilot Jonno
2022-07-09
Amazing service in producing some high quality product photographs. The team were great in making some sample images which we could refine prior to the final set being taken. The photographs were exactly what we wanted and were sent to us expeditiously to meet our project plan deadlines. I very highly recommend
The Decades Wedding band Wales
The Decades Wedding band Wales
2022-03-16
Fantastic service, accommodating and helpful.
Robert Beedham
Robert Beedham
2022-02-24
Excellent customer service from the start. I was listened to and they worked with me to get the perfect website. I can't recommend them enough.